This course relies on ASQ lectures and exercises. In addition, various group discussions and presentations will be used and study groups will be formed to engage participants.

By the end of the course, participants will be able to:

• Define basic leadership and quality management principles
• Discuss the relationship between the quality engineer and the quality system
• Describe product and process design
• Explain product and process control
• Apply problem solving tools and basic statistical concepts, process control and process capability plans, acceptance sampling, and attribute control
• Use various quantitative tools such as process capability and statistical process control, acceptance sampling plans and technical quality tools
• Justify the incorporation of quality technology in design, customer and supplier relationships, Reliability, Availability, and Maintainability (RAM), materials control, measurement, auditing, quality costs and document control within a quality system

Engineers, quality control personnel, inspectors, testing personnel, or those interested in the quality engineering profession.

• Quality management
• Developing quality systems
• Leadership
• Product and process design

• Continuous improvement
• Understanding process control
• Using quantitative methods and tools
• Computing process and performance capability