Health And Safety

Crisis Management

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This Workshop Seminar is deals with workplace crisis management with emphasis on conflict resolution and management. The Crisis Management angle offers participants the basics in identifying, preventing and controlling crises; it helps them understand the importance and challenges faced when addressing Crisis Management, which is vital for the safety and security of human life, revenues and reputation. Crisis Management activities from preparation to compliance are covered, various stages of a crisis are discussed, including its functional structure, roles & responsibilities. 

The Conflict Management angle focuses on highlighting various causes of conflicts such as personality clashes and misunderstood communication to organizational mismanagement. It explores the effects of workplace conflicts as well as the emotional stress that is often associated with conflicts. It also builds the business case for effectively managing workplace conflict while also establishing the key process to define a harmonious and inclusive positive workplace culture via global benchmarks and best practices.

By the end of the training, participants will be able to:

  • Identify the Crisis Management Process Steps
  • Define the Roles & Responsibilities of The Crisis Management Team
  • Develop a Comprehensive Crisis Management Plan
  • Understand best practices in crisis management planning
  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Formulate Incident and Crisis Management Plans relevant to their organization
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Learn How you can put in place an effective crisis management structure with defined roles and responsibilities 
  • Demonstrated their skills in resolving conflict and confrontation
  • Incorporate Crisis Leadership Strategies into your Crisis Management Framework
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts
  •  Gain insights on how you can effectively manage incident command and control emergency sites


  • Crisis and Conflict Management: An Overview
  • Types of Crisis
  • Stages of a Crisis & Crisis Management Process Steps
  • The Crisis Management Team & The Crisis Communications Team
  • The Crisis Management Plan
  • The Crisis Management Command Centre
  • Crisis Management vs Risk Management
  • Causes and Types of Conflict
  • Dimensions of Conflicts
  • Stages of Conflict Development 
  • Personal Attitudes Towards Conflict
  • Tools for Conflict Analysis
  • Negotiations for Conflict Resolution and Management
  • Effective Communication and Conflict Resolution
  • Effective Use of Emotional Intelligence in Negotiations 


The Training Program will be conducted utilizing a proper balance between theory and practice, as well as between lecture-discussions and workshops/other participative learning approaches.  Respected and distinguished practitioners will serve as resource persons for the training program.    Participants would also get hands-on ‘how-to’ tips and aids that would ensure immediate post-training impact and improvement in their jobs.


To be Mutually Agreed 

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