This is a very interactive Service Level Agreements training seminar and it will give you a detailed overview of how to develop and implement contract (esp. SLAs) - what to include and what to avoid. This Contract Management training seminar will highlight the benefits and pitfalls of SLAs, and alternative approaches, using case studies and exercises as illustrations.
Participants attending this training seminar will:
This Service Level Agreements training seminar will be conducted along workshop principles with formal lectures and many interactive exercises. The exercises will cope with different areas like operations, maintenance and IT.Organisational Impact
By attending this Service Level Agreements training seminar, participants will add value to themselves. They will thus be able to plan and develop a future career.Who Should Attend?
This Service Level Agreements training programme will benefit all professionals negotiating contracts (SLAs) and managing relationships with internal and external suppliers. Teams who have been assigned the responsibility of establishing SLAs will find it extremely useful to attend this training programme as a unit.