Contract, Project And Procurement Management


Service Level Agreements


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Objectives

This is a very interactive Service Level Agreements training seminar and it will give you a detailed overview of how to develop and implement contract (esp. SLAs) - what to include and what to avoid. This Contract Management training seminar will highlight the benefits and pitfalls of SLAs, and alternative approaches, using case studies and exercises as illustrations.

Participants attending this training seminar will:

  • Understand Basic Outsourcing Considerations
  • Learn the Features, Functions and Benefits of Lean Contracts
  • Understand the Different Contract Types and When / How to apply them
  • Understand the Basics of SLAs
  • Learn How to Define Service Levels
  • Understand How to Monitor the Contractor Performance and Relate the Performance to Penalties and Rewards
  • Learn How to Develop and Negotiate a Contract – The Contracting Cycle
  • Understand Negotiating Tips & Tricks
  • Learn How to Manage SLAs during the Contracting Period
Training Methodology

This Service Level Agreements training seminar will be conducted along workshop principles with formal lectures and many interactive exercises. The exercises will cope with different areas like operations, maintenance and IT.

Organisational Impact
  • Ensure that you get the most out of your SLAs: you will be able to improve, negotiate and realize better SLAs
  • Avoid potential pitfalls regarding developing and establishing SLAs
  • Save the company time and money from irritation
Personal Impact

By attending this Service Level Agreements training seminar, participants will add value to themselves. They will thus be able to plan and develop a future career.

Who Should Attend?

This Service Level Agreements training programme will benefit all professionals negotiating contracts (SLAs) and managing relationships with internal and external suppliers. Teams who have been assigned the responsibility of establishing SLAs will find it extremely useful to attend this training programme as a unit.

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